Account Deletion

How to request account deletion

• Email support@gymsbuddy.org with the subject line “GymBuddy account deletion request”.
• Include your full name, the email address or phone number used to sign in, your role, and your gym name or gym code if available.
• If you no longer have access to the registered email/phone, include enough information for us to verify account ownership before deletion.
• If you are a gym owner, tell us whether you are requesting deletion of only your personal owner account or closure/deletion of the entire gym workspace.

What data is deleted or anonymized

• Supabase authentication account and app profile identifiers.
• Direct account fields such as name, phone number, avatar URL, role profile data, and device tokens.
• In-app notifications tied only to your account.
• Community posts, comments, likes, and uploaded media authored by you, unless limited retention is needed for safety, dispute, or legal reasons.
• Trainer/member profile links where deletion is requested by the account holder and no legal/business retention need applies.
• Support tickets and feedback authored by you may be deleted or anonymized after the request is resolved.

What may be retained

• Payment, refund, settlement, tax, and accounting records needed for legal compliance, fraud prevention, chargeback handling, or audit trails.
• Gym operational records that belong to a gym workspace, such as attendance history, membership ledgers, invoices, plan history, and trainer/member assignments, may be retained in anonymized or limited form where the gym has a legitimate operational or legal need.
• Security logs and abuse-prevention records may be retained for a limited period.
• Backups may retain deleted data temporarily until normal backup rotation completes.

Deletion timeline

Before requesting deletion

• Download or record anything you need before deletion, such as membership dates, invoices, support messages, or plan history.
• Cancel any active paid subscription or resolve pending gym/payment disputes if applicable.
• Deletion may remove access to your gym workspace, member portal, trainer assignments, plans, community content, and payment history in the app.

Support contact